Recent additions to the Impact client list include:-

	Bristol & West PLC
	Lloyds TSB PLC
	Nationwide Building Society
	Tax Assist Accountants
	Frost Group
	Capital Security Alarms Ltd

Impact Strategic Planning Day

Dear Phil

I thought I would take a moment to put in writing the sentiments I expressed in our phone call the other day.

You were recommended to us at a time when our business was struggling to cope with its own success, as order levels from both existing and new clients were increasing rapidly. This meant that we were all so involved working ‘in' the business; we were neglecting to work ‘on' it. It got to the point where - for the company to be able to manage its current and future workloads - we needed to make some radical changes in the way we did business, or face serious problems.

When you asked us all to stop work for a day and instead spend a “Strategic Business Planning Day” we had to trust you. But, one mentally challenging day later, we had insights into the business that we had never before realised and a clear picture of where we wanted to get to – both for the business and individually.

The concept of monthly board meetings was alien to us, something “big” companies did. After just a few months though, it had become an important calendar event. Your involvement in the meetings has helped drive us towards our goals. Left alone we would doubtless be too lenient with ourselves!

Looking back at the challenges we have got through together and the progress we've made towards our strategic goals– I am certain we would have not have achieved these with our old mentality. We were always too caught up in the moment, but now we now look forward to developing the future of the company with our new skills, knowing that the difference between creativity and innovation is in implementation.

Yours sincerely

Neil Doobay

Managing Director, Capital Security Alarms Ltd

28 November 2008

PS: Please show this letter to anybody considering using your services that may have reservations about the tangible benefits they can receive for their business.

Leadership Development Day

Impact were professional and highly responsive in their approach.  They took time to understand our business and current challenges and then helped to put together relevant content for the day.  Facilitation was of a high standard and delegate feedback was excellent.  I would be very happy to use Impact again.

Guy Herrington

Marketing Director, Customer Marketing, Lloyds TSB - Commercial Banking

Impact Sales Development Programme

“I found your structured programme of courses to be a very helpful and a fun environment to learn in. I have already started applying some of your techniques in client meetings and found that some of these techniques are in fact becoming automatic. A truly fun & informative environment, where I have learnt a lot about Sales/People, than meets the eye!”

Jayen Patel

TaxAssist Accountants

Breakthrough to Sales Excellence

'The session was universally well received and the most constructive feedback was about yourself and your style of delivery.

The fact is that most people wanted to work with you to improve their skills. You brought the whole group with you and I'm sure this is part of the reason for the positive reaction after the session. I look forward to working with you again in the very near future on a one to one basis also'

                                                                  Bruce McIntosh

                                                                  Regional Manager - Bristol & West PLC

Business Coaching

''I went to see Phil, I was in two minds as to whether to apply for a promotion. I had lost a lot of confidence having been unsuccessful during a previous job application and interview. During this initial meeting, Phil encouraged me to understand why i was looking for promotion and what would the implications be? Feel the fear and do it anyway was one of the strongest messages he gave me, along with the encouragement that I should enjoy the interview and presentation experience.

Phil carried out several exercises, including hypnotherapy and each of these enabled me to see the strengths of my personality but the strongest and most encouraging part to all of his work,was that he made me see it for myself.

he was able to support and challenge my thoughts and therefore recognise what I really wanted to say.

The end result - i was successful in achieving promotion but even more importantly for me, I thoroughly enjoyed the experience. Something I have not been able to say confidently before now'.

                                                                           D. H (Ewell, Surrey)

Building Success!

In July 2005, i was introduced to a local carpentry contractor that was struggling financially, running the business from the kitchen and a mobile phone. the business had continually struggled in the past and had run into debt with high risk strategies and few systems with which to run the business and as a consequence was only turning over £25K per month.

In just one year the business has been transformed. New strategies have been adopted, a new management team is now in place operating from a fully equipped office and staff and turnover is expected to exceed £1.2m this year. The contracts book is full and a plan of continued expansion underway.

What a difference a year makes!